This page contains a helpful list of common or important questions and answers. If you have additional questions, please reach out to the support team at support@kanvas.ink.

At our canvas store, we provide a variety of options to suit your preferences. Here's a breakdown of the different formats available:

Canvas Print: Our Canvas Prints come unframed and are carefully rolled and shipped in protective tubes. This option is ideal for customers who already have frames or plan to purchase them from other sources. You can select the perfect frame to complement your print and showcase it in your preferred style.

Canvas Wrap: With our Canvas Wraps, the canvas is stretched tightly over wooden bars, creating a clean and contemporary look. These pieces are ready to hang right out of the box, eliminating the need for additional framing. The edges of the artwork are wrapped around the sides of the wooden frame, providing a seamless and finished appearance.

Framed Canvas Wrap: For those seeking a more sophisticated presentation, our Framed Canvas Wraps offer an elegant solution. These canvases are stretched and mounted on wooden bars like our Canvas Wraps, but they also come with a carefully selected frame that enhances the overall aesthetic. The frame adds a touch of luxury and creates a focal point for your artwork. (Not available at this moment)

Our standard processing time is 1 to 2 business days. Once your order is processed, shipping typically takes 5 to 7 business days depending on your location.

Yes, we offer international shipping to select countries. Please check our shipping information for the list of available destinations and applicable fees.

We understand the importance of safeguarding your payment information and ensuring secure transactions. To handle payment processing, we partner with a trusted third-party provider through Shopify, a leading e-commerce platform. When you make a purchase, your payment details are securely collected and processed by Shopify's secure payment gateway. This ensures that your sensitive information, such as credit card numbers or personal details, is handled with the utmost care and protection.

Please be assured that we do not directly collect or store any of your payment information on our website. Shopify's robust security measures and encryption protocols ensure a safe and reliable payment experience. They are responsible for handling and processing your payment information in accordance with industry standards and best practices.

If you have any concerns or questions regarding the security of your payment information, please feel free to reach out to our customer support team. We are here to assist you and provide further clarification to ensure your peace of mind throughout the payment process.

If you receive a damaged or defective item, please contact our customer support at support@kanvas.ink within 30 business days of receiving your order. We will assess the situation and provide you with a resolution, which may include a refund or replacement. Please review our refund policy for detailed information regarding returns and exchanges.

There is a 15% restocking fee for returns. If the return is due to a defect or error on our part, we will cover the return shipping costs. However, if you wish to return an item for personal reasons (e.g., change of mind), you may be responsible for the return shipping fees. Please refer to our return policy for specific details on return shipping costs.

Once we receive the returned item and verify its condition, we will initiate the refund process. The timeframe for the refund to reflect in your account may vary depending on your payment provider. Typically, it takes 7 to 10 business days for the refund to be processed.

We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support at support@kanvas.ink as soon as possible. We will do our best to accommodate your request, but please note that orders that have already entered the production or shipping phase may not be eligible for cancellation or modification.

We understand that customer satisfaction is paramount, and we strive to ensure a positive experience with our products. However, please note that custom-made products, including personalized canvas prints, are uniquely created according to your specific preferences and cannot be exchanged or returned.

We take great care to accurately depict and describe our products on our website, providing detailed information and previews to assist you in making an informed purchase decision. We encourage you to review all customization options, including size, design, and personalization details, before placing your order.

If, by any chance, you receive a custom-made product that is damaged or defective, please contact our customer support team within 30 days of receiving your order. We will promptly assist you in resolving the issue and provide a suitable solution.

We appreciate your understanding that, due to the personalized nature of these products, we are unable to accept returns or exchanges for reasons unrelated to quality concerns. Our goal is to deliver a product that exceeds your expectations, and we are committed to addressing any issues that may arise during the production or shipping process.

Should you have any questions or require further assistance regarding our return policy for custom-made products, please don't hesitate to reach out to our dedicated customer support team. We are here to help and ensure your satisfaction with your unique and personalized purchase.

Yes, you will receive a confirmation email shortly after making a purchase. This email will include an order summary, payment details, and any other relevant information related to your purchase. It's essential to review this confirmation to ensure all the details are accurate. If you don't receive a confirmation email, please check your spam or junk folder, as it may have been filtered there. If you still can't find it, please contact our customer support, and they will assist you in confirming your order.

After placing an order, you will receive a confirmation email with your order details. Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number on the shipping carrier's website to monitor the progress of your delivery.

If you haven't received a tracking number or are having trouble tracking your order, please contact our customer support at support@kanvas.ink They will investigate the issue and provide you with the necessary information. Sometimes tracking numbers may take a short while to become active in the system, so it's possible that there might be a slight delay in tracking updates.

If you have any further questions or concerns regarding order tracking or confirmations, please don't hesitate to reach out to our customer support team. They are available to assist you

While we appreciate the allure and craftsmanship of hand-painted artworks, we understand that they often come with a substantial price tag, ranging from hundreds to thousands of dollars. To make captivating art accessible to a wider audience, we have chosen to offer high-quality canvas prints that faithfully reproduce the original images.

Our extensive collection encompasses various canvas designs, sizes, and styles, and we do not maintain a pre-existing inventory of hand-painted canvases. Instead, we employ cutting-edge printing techniques and utilize high-resolution digital or handmade art pieces to create our canvases on-demand.

Rest assured, the canvas prints we produce are meticulously crafted using a polycotton blend, resulting in a replica that captures the essence and beauty of the original artwork. Our artist-grade cotton substrates offer a finely textured surface that faithfully reproduces every intricate detail, ensuring exceptional clarity and precision.

By opting for canvas prints, you can enjoy the artistic brilliance of renowned artworks at a more affordable price point without compromising on quality. We strive to deliver products that bring joy and inspiration to your space, and our canvas prints are a testament to our commitment to exceptional art reproduction.

We strive to achieve color accuracy and high-quality printing. However, please note that there may be slight variations in color due to differences in screen calibration and printing processes.

To meet everyone's needs, we provide our canvases in both unframed and framed formats. You have the option to choose any of these canvas types from the product page:

Canvas Print - Without Frame

Canvas Wrap - Ready to Hang

Framed Canvas Wrap - Ready to Hang (Not available at this time)

In general, your canvas will benefit from occasional light dusting. If you encounter any spots or stains that require cleaning, we recommend using a soft, damp cloth with water only. Avoid using any chemicals as they may negatively interact with the ink and materials, potentially causing damage.

For our "Ready to Hang" canvases, they are designed to be lightweight and hassle-free when it comes to hanging. Simply utilize 1-2 nails to secure the canvas in place; there is no need for additional hanging kits or tools. However, if you have ordered canvas prints without frames, please consult the provided frame hanging instructions for guidance on the best way to hang them securely.

Additionally, for split canvases, it is important to measure and position each panel approximately one inch apart when hanging them. This ensures that the artwork aligns harmoniously and accurately reflects the intended image.

Please note that while you can choose a variety of options to hang your prints, such as magnetic hangers, wood hangers, and other innovative hanging systems, these accessories are not available for purchase on our website at this time. You can find these hanging options at local home improvement stores or online retailers. These options provide a seamless and easy way to display your prints without the need for frames or additional protective materials. Whether you prefer a minimalist look or want to explore creative hanging methods, our prints offer the flexibility to showcase your artwork in various ways while maintaining their beauty and longevity.

Our prints are not made on traditional photo paper. Instead, we use a high-quality polycotton blend to create our prints, ensuring durability and long-lasting quality for years to come. The use of this material provides a canvas-like texture and appearance to the prints. Unlike traditional framed prints, our canvas prints do not require glass or plexiglass for display. They can be hung directly on the wall, allowing the texture and details of the print to be fully appreciated.

We understand that mistakes can happen, and we recommend double-checking all address details before placing your order to ensure accuracy. Before submitting your order, please take note of the following address types:

Shipping addresses: This is the address where you would like your order to be shipped or sent. Make sure to provide the correct shipping address to avoid any delivery issues.

Billing addresses: This is the address mentioned on the debit card that is being used to place the order. Verify that your billing address matches the address associated with your payment method to avoid any payment processing complications.

If you have accidentally provided the wrong shipping address and your order has already been shipped, here are some steps you can take:

Contact the carrier: you will be provided withm a tracking number, reach out to the shipping carrier directly and inform them of the incorrect address. They may be able to assist in rerouting the package or providing further instructions.

Wait for the return: In some cases, if the package cannot be delivered to the given address, it will be returned to us. Once we receive the returned item, we can process a full refund for your order. After receiving the refund, you can place a new order with the correct shipping address. Please ensure to double-check all address details during the ordering process to avoid any further issues. While we understand that mistakes can happen, it is important to note that we cannot be held responsible for any issues that may arise due to incorrect addresses provided by the customer. However, we assure you that we will do our best to assist you in ensuring that you receive your purchased items.

Yes, as a responsible business, we have the right to refuse service for printing explicit nudity or if we suspect questionable copyright infringement on custom prints. Our commitment is to maintain a high standard of ethical and legal practices in all aspects of our operations. By adhering to these policies, we not only protect the integrity of our business but also ensure compliance with applicable laws and regulations. We reserve the right to decline any orders that violate our guidelines to avoid potential legal complications and uphold the reputation of our company. We appreciate your understanding and cooperation in creating a respectful and lawful environment for our customers and our business.

Customer support

support@kanvas.ink